welcome

General Information

• Our lobby is open to visitors. We also offer curbside service if you prefer to remain in your car. Park in a designated parking spot and call us once you arrive.
• Once inside, please proceed to our front desk to speak with one of our Client Service representatives or use a self-check-in Kiosk.
• For the safety of your pet, please keep your pet on a leash or in a proper carrier at all times.
• Any form of abuse directed at our staff, clients, or pets is not tolerated. We have a zero-tolerance policy.

Urgent Care Service Visits

• Our Urgent Care service is open Monday-Friday until 10:00 pm and 8:00 pm on Saturday to provide you with exceptional outpatient care for your pets.
• We are here to provide immediate treatment for all conditions.
• We encourage our clients to make a reservation online before their visit. We also welcome walk-ins.

Appointments with our Specialty Department

• Please visit our website to make an
  appointment with our specialty department or by calling us directly at (407)-465 7000.
• You will receive a welcome letter from our specialty service. We ask that you fill out the client registration and history questionnaire before your visit to help us be better prepared for your visit.
• We will send you an appointment reminder and instructions for check-in. Please arrive 15 minutes before your appointment to complete the check-in process.
• Once checked-in, a technician will meet you to discuss you visit and bring you pet for the initial exam.
• After the initial physical exam, the doctor will discuss your pet’s condition, additional testing and treatment options with you in detail.
• A technician will discuss an estimate cost for the next steps.
• After your appointment, one of our team member will assist you with the check-out process.

Medication Refill

• Please allow 24-48 hours for medication refills.
• Once you receive notification that your medication is ready for pick up, please call ahead to arrange a pick up time and make payment.

Thank you for choosing Advanced Veterinary Care and entrusting us to take care of your family. Please do not hesitate to reach out for further information or any questions.